Lead Credit Policy

To the extent permitted by applicable law, all payments, order commitments, deposits, and prepaid balances are final and non-refundable. We do not issue cash refunds, credit card refunds, wire reversals, or other returns of funds except where required by law.

The sole and exclusive remedy for any disputed, defective, or non-conforming lead is a lead replacement credit, as described in this policy.

We do not sell pre-existing lists. Every lead is generated fresh through live advertising campaigns and our intake and qualification process. Because leads are produced in real time, availability depends on campaign performance, audience behavior, and your qualification criteria.

Unless a specific delivery schedule is confirmed in writing by an authorized representative of Gold Shark Solutions, we make no promise, guarantee, or commitment as to any timetable, schedule, date, or deadline for when an order will be delivered or completed.

Orders are fulfilled on a rolling basis as qualified leads clear our intake process. For example, an order of 50 leads is delivered as each qualified lead becomes available, not all at once and not by any particular date.

Placing an order does not entitle you to immediate delivery. Requests for faster delivery, and the pace of delivery itself, are not grounds for cancellation, refund, credit, or chargeback.

Once a lead order has been placed, we hold the right to decline a cancellation request. Cancellation requests are reviewed and decided on a case-by-case basis, and approval is never automatic or guaranteed.

If we accept a cancellation, it applies only to leads that have not yet been generated or delivered. Work already performed, advertising spend already committed, and any leads already delivered remain payable, and amounts already paid are not refunded, as stated in Section 1.

A cancellation request does not by itself pause delivery, reduce an order, or create a refund right. Delivery continues until we confirm the cancellation in writing.

A lead may qualify for a one-for-one replacement credit only if, at the time of delivery:

• The phone number is disconnected or not in service.
• The contact information belongs to a different person, or the lead is a provable fake or automated submission.
• The lead is a duplicate of one already delivered to you within the previous 60 days.
• The lead clearly fails a qualification criterion expressly stated in your written order.

• The prospect does not answer, does not return calls, or is screened by voicemail or a gatekeeper.
• The prospect changed their mind, is no longer interested, or hired another provider.
• You did not attempt contact within 24 hours of delivery.
• You were unable to convert, sign, or close the prospect.
• Criteria that were not included in your written order.

Credit requests must be submitted in writing within 5 business days of the lead's delivery to reyes@goldshark-legal.com with the subject line "Lead Credit Request" and your order or invoice number. Include the lead's name, phone number, delivery date, a clear explanation, and supporting evidence such as call logs or recordings.

Requests submitted after 5 business days are not eligible. We may verify any disputed lead independently, and our determination is final.

Approved credits are applied as replacement leads to your current or next order. Credits have no cash value, are non-transferable, and cannot be exchanged for money.

Buyers should submit order concerns through this Credit Policy so we can investigate them. Knowingly false payment disputes, fabricated evidence, or attempts to recover payment for conforming leads through misrepresentation are prohibited. We may respond to disputes with order approvals, invoices, delivery logs, communications, and other relevant evidence.

For a substantiated bad-faith dispute that constitutes a material breach, we may pause delivery and seek amounts lawfully owed, a $250 administrative fee per dispute only where lawful and enforceable, and reasonable collection costs and attorney fees where permitted by applicable law. No amount is owed merely because a buyer exercises a protected dispute right.

Nothing in this policy waives a non-waivable statutory right, prohibits a truthful complaint, or prevents a good-faith payment dispute protected by law. Buyers must submit accurate information and supporting evidence for credit requests; we may independently verify submissions and reject fraudulent claims.

We may update this policy at any time. The version posted on this page applies to all orders placed after its effective date. Questions can be sent to reyes@goldshark-legal.com.